{"id":45263,"date":"2026-01-19T11:11:20","date_gmt":"2026-01-19T09:11:20","guid":{"rendered":"https:\/\/www.nww.com.ua\/garantie-echange-et-retour-des-marchandises\/"},"modified":"2026-09-07T15:46:30","modified_gmt":"2026-09-07T12:46:30","slug":"garantie-echange-et-retour-des-marchandises","status":"publish","type":"page","link":"https:\/\/www.nww.com.ua\/fr\/garantie-echange-et-retour-des-marchandises\/","title":{"rendered":"Garantie, \u00e9change et retour des marchandises"},"content":{"rendered":"\t\t
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Retour et \u00e9change de marchandises<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Le client a le droit d\u2019\u00e9changer ou de retourner le produit dans un d\u00e9lai de 14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de la marchandise, conform\u00e9ment \u00e0 la l\u00e9gislation ukrainienne relative \u00e0 la protection des droits des consommateurs.<\/p>

Conditions de retour et d\u2019\u00e9change :<\/strong><\/p>

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  • Le retour ou l\u2019\u00e9change est possible uniquement sur pr\u00e9sentation d\u2019un document confirmant l\u2019achat<\/strong> (facture, bon de livraison).<\/li>\r\n
  • Le produit doit \u00eatre retourn\u00e9 dans son emballage d\u2019origine, intact et non ouvert<\/strong>, sans traces de pose, d\u2019utilisation ou de d\u00e9t\u00e9rioration.<\/li>\r\n
  • Le produit doit \u00eatre complet et conserv\u00e9 dans son \u00e9tat d\u2019origine.<\/li>\r\n
  • Les frais de transport li\u00e9s au retour du produit sont \u00e0 la charge du client<\/strong>, sauf accord contraire pr\u00e9alable.<\/li>\r\n<\/ul>

    Important :<\/strong>
    Un produit d\u00e9ball\u00e9 ou partiellement utilis\u00e9 ne peut pas \u00eatre retourn\u00e9 ou \u00e9chang\u00e9<\/strong>, sauf en cas de d\u00e9faut de fabrication<\/strong> qui ne pouvait pas \u00eatre constat\u00e9 au moment de la r\u00e9ception du produit.<\/p>
    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Garantie du fabricant New Way Way<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    L\u2019ensemble des produits New Way Way<\/strong> b\u00e9n\u00e9ficie de la garantie du fabricant<\/strong>, sous r\u00e9serve du respect des r\u00e8gles de transport, de stockage, de pose et d\u2019utilisation.<\/p>

    La garantie ne couvre pas les cas suivants :<\/strong><\/p>

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    • non-respect des r\u00e8gles et techniques de pose ;<\/li>\r\n
    • utilisation de mat\u00e9riaux ou d\u2019outils non recommand\u00e9s ;<\/li>\r\n
    • non-respect des conditions de temp\u00e9rature et d\u2019humidit\u00e9 ;<\/li>\r\n
    • dommages m\u00e9caniques survenus apr\u00e8s la remise du produit au client.<\/li>\r\n<\/ul>
      \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t

      Remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      En cas de r\u00e9serve concernant la qualit\u00e9 du produit, le client doit contacter le fabricant avant le d\u00e9but de la pose<\/strong>.<\/p>

      Pour d\u00e9poser une r\u00e9clamation, il est n\u00e9cessaire de :<\/strong><\/p>

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      1. Fournir le num\u00e9ro de la facture ou du bon de livraison.<\/li>\r\n
      2. D\u00e9crire en d\u00e9tail l\u2019objet de la r\u00e9clamation.<\/li>\r\n
      3. Joindre des photos ou des vid\u00e9os montrant les d\u00e9fauts constat\u00e9s.<\/li>\r\n
      4. Permettre l\u2019acc\u00e8s au produit, si n\u00e9cessaire, afin de proc\u00e9der \u00e0 un contr\u00f4le technique.<\/li>\r\n<\/ol>

        Apr\u00e8s r\u00e9ception de la r\u00e9clamation, New Way Way<\/strong> proc\u00e8de \u00e0 une v\u00e9rification et d\u00e9termine les causes du d\u00e9faut \u00e9ventuel.
        Si un d\u00e9faut de fabrication est confirm\u00e9, le fabricant :<\/p>

          \r\n
        • proc\u00e8de au remplacement du produit<\/strong> ; ou<\/li>\r\n
        • propose une autre solution \u00e9quivalente<\/strong> (indemnisation, avoir, etc.).<\/li>\r\n<\/ul>
          \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t\t

          Proc\u00e9dure d'examen des r\u00e9clamations relatives \u00e0 la qualit\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          Le remboursement est effectu\u00e9 dans un d\u00e9lai de 7 jours ouvrables bancaires<\/strong> \u00e0 compter de la date de la d\u00e9cision favorable concernant le retour du produit.
          Les sommes sont rembours\u00e9es sur le compte bancaire du client \u00e0 partir duquel le paiement a \u00e9t\u00e9 effectu\u00e9.<\/p>
          \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Retour et \u00e9change de marchandises Le client a le droit d\u2019\u00e9changer ou de retourner le produit dans un d\u00e9lai de<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45263","page","type-page","status-publish","hentry"],"yoast_head":"\nGarantie, \u00e9change et retour des marchandises | New Way Wood<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nww.com.ua\/fr\/garantie-echange-et-retour-des-marchandises\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantie, \u00e9change et retour des marchandises | New Way Wood\" \/>\n<meta property=\"og:description\" content=\"Retour et \u00e9change de marchandises 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